All Case Studies
hospitalitysalesforce
Connected Guest Experience Platform
International Hotel Group
42%
Improvement in Guest Satisfaction
25%
Increase in Direct Bookings
35%
Reduction in Service Response Time
18%
Revenue Per Available Room Growth
The Challenge
What the client was facing
An international hotel group with 200+ properties struggled with fragmented guest data, inconsistent service delivery, and inability to personalize experiences at scale. Guest satisfaction scores varied by 30 points across properties.
The Solution
How DGT addressed the challenge
DGT built a unified guest experience platform on Salesforce with Data Cloud for 360-degree guest profiles, AI-powered personalization, and mobile-first service delivery tools for property staff. MobileOps enabled real-time task management for housekeeping and maintenance.
The Impact
Measurable results delivered
42%
Improvement in Guest Satisfaction
25%
Increase in Direct Bookings
35%
Reduction in Service Response Time
18%
Revenue Per Available Room Growth
"DGT delivered a guest experience platform that finally gives us a single view of every guest across all our properties."
Chief Experience Officer
International Hotel Group