BPO / Shared Services
Operational Excellence, Continuously Delivered at Scale
DGT provides 24x7 managed services and business process outsourcing across enterprise platforms and back-office operations. Our shared services model delivers enterprise-grade support at optimized cost through global delivery centers in the US, India, and the Philippines — covering supply chain, procurement, customer support, and IT operations.
Our Approach
Service level assessment, SLA design, and transition planning
Knowledge transfer, runbook development, and team onboarding
Proactive monitoring, incident management, and escalation protocols
Continuous improvement cycles and quarterly business reviews
Measurable Outcomes
24x7 support with 15-minute response SLAs
40% reduction in operational support costs
99.5% SLA compliance rate
Monthly optimization recommendations and reporting
BPO / Shared Services Across Industries
This service is tailored to the unique challenges and opportunities within each of our six core industry verticals.
Hospitality & Travel
Redefine Guest Experiences Through Intelligent Operations
Energy & Utilities
Power the Transition to Intelligent Energy Management
Manufacturing
Build the Intelligent Factory of Tomorrow
Not-for-Profit
Amplify Mission Impact Through Digital Transformation
Consumer Packaged Goods
Accelerate Growth in the Age of the Connected Consumer
Banking & Financial Services
Engineer Trust in the Digital Financial Ecosystem
Next Service
Design Thinking